Refund Policy

1. Overview

At ComServices, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be requested and the procedures for processing such requests.

We understand that sometimes circumstances change, and we want to make the refund process as straightforward as possible while maintaining the integrity of our billing system.

2. Refundable Items

Unused Wallet Credits

Unused credits in your ComServices wallet are eligible for a full refund. This includes:

• Credits that have not been used for any sessions
• Remaining balance after partial usage
• Credits added within the last 30 days
• Credits from cancelled or interrupted sessions

Technical Issues

Refunds may be issued for charges incurred due to technical problems, including:

• Platform outages or service interruptions
• Billing errors or duplicate charges
• Connection issues preventing service delivery
• Provider unavailability due to system errors

3. Non-Refundable Items

The following items are generally not eligible for refunds:

• Credits used for completed sessions
• Partial session charges where service was delivered
• Credits older than 30 days (unless unused)
• Charges for sessions cancelled by the user after commencement
• Fees for services rendered by third-party providers

4. Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Log into your ComServices account
2. Navigate to your transaction history
3. Select the transaction you wish to refund
4. Click "Request Refund" and provide a reason
5. Submit your request for review

Alternative Contact Methods

You may also request a refund by contacting our support team:

• Email: refunds@comservices.ai
• Phone: +1 (646) 878-6366
• Live chat through our website
• Support ticket system

5. Processing Timeline

6. Refund Methods

Refunds are typically processed using the same payment method used for the original transaction:

• Credit/Debit Cards: 3-5 business days
• Bank Transfers: 5-7 business days
• Digital Wallets: 1-3 business days
• Alternative Methods: May be available upon request

Please note that processing times may vary depending on your financial institution.

7. Dispute Resolution

If you disagree with a refund decision, you may appeal by:

• Providing additional documentation or evidence
• Requesting a review by a senior support representative
• Escalating to our customer service manager
• Utilizing third-party mediation services if necessary

8. Special Circumstances

Emergency Situations

We understand that emergencies can occur. In cases of medical emergencies, family crises, or other extraordinary circumstances, we may consider refund requests outside our standard policy on a case-by-case basis.

Provider Issues

If you experience issues with a service provider (unprofessional conduct, no-show, etc.), please report this immediately. We will investigate and may issue refunds or credits as appropriate.

9. Contact Information

For refund requests or questions about this policy, please contact us: